Communicate with your customers via WhatsApp Business — messages, templates, automation.
This integration links your WhatsApp Business account to your saldia environment via saldiaConnect. Customer messages that arrive through WhatsApp Business don't sit in a separate inbox — they flow into saldiaCore, where your customer data and history already live. Messages, templates and automated replies become visible right where your team works.
The connection is set up by the saldia team: WhatsApp Business as the channel, saldiaConnect as the bridge, and saldiaCore as the central place for CRM and ticketing. You don't have to build an interface yourself. Support comes from Switzerland and in German, so when you have questions about the connection or the data flow, you have a direct contact. The goal is a setup from a single source, where WhatsApp conversations map cleanly to contacts and tickets in saldiaCore.
Customer enquiries as tickets in saldiaCore
A Bern-based SME receives a large share of its enquiries via WhatsApp Business. Through the link to saldiaCore, these conversations can be brought together with ticketing, so nothing gets lost in the chat and every request has a clear processing status.
Bringing WhatsApp contacts into the CRM
People who write via WhatsApp are often already customers. With the connection to saldiaCore, WhatsApp contacts can be matched to the CRM, so when your team replies they have the existing history right in front of them — instead of switching back and forth between chat and customer data.
Connecting existing tools via saldiaConnect
An online retailer uses other systems alongside WhatsApp Business. Via saldiaConnect, the WhatsApp channel is integrated as part of the wider integration landscape, so communication doesn't stay isolated but sits in the same flow as the other connected tools.
The connection runs via saldiaConnect and is set up by the saldia team. saldiaConnect acts as the bridge between your WhatsApp Business account and your saldia environment. You don't have to develop an interface yourself.
The key products are saldiaConnect for the connection and saldiaCore as the central business platform as the central platform. This is where WhatsApp conversations meet your customer data and your request handling.
The focus is on conversations and contact information from WhatsApp Business that can be matched to the saldiaCore platform in saldiaCore. Which data makes sense to sync in your case is defined together with the saldia team.
This link is an integration set up by the saldia team via saldiaConnect — not a self-service switch in your backend. You contact the saldia team and we set up the connection to saldiaCore to match your processes. Support for it comes from Switzerland and in German.
Would you like to connect WhatsApp Business to saldiaCore via saldiaConnect? Get in touch with the saldia team — we'll look at your processes together and set up the connection for you.
These saldia products work together with this integration.
Activate the integration directly in your saldia product's backend, or contact us if you need help.
