Send SMS, WhatsApp and voice messages to your contacts directly from saldiaMaatoo.
Twilio connects to your saldiaMaatoo environment through saldiaConnect and extends your campaigns beyond email into SMS, WhatsApp and voice. That lets you reach the contacts already in saldiaMaatoo on channels where they respond faster – for time-sensitive notices or reminders that would otherwise get lost in an inbox.
The saldia team sets the connection up for you: your contacts and triggers stay in saldiaMaatoo, while Twilio handles delivery of the messages. You don't have to build an interface yourself – saldiaConnect takes care of the link between your data and your Twilio account. Support comes from Switzerland and in German, from someone who looks at your marketing automation and the Twilio connection together. The result is email, SMS, WhatsApp and voice working inside one coherent campaign logic instead of several separate tools.
SMS reminder alongside the newsletter
A Swiss online shop runs its promotions through newsletters in saldiaMaatoo. For especially short-notice offers, the team also sends a brief SMS via Twilio to the same contacts. The recipient list and the trigger come from saldiaMaatoo, while delivery runs through the Twilio connection set up via saldiaConnect – with no second contact list to maintain separately.
WhatsApp message from an automation
A service provider has built an automation in saldiaMaatoo that addresses contacts after a specific event. At the right point, the saldia team adds a step that triggers a WhatsApp message via Twilio through saldiaConnect. The full logic stays bundled in saldiaMaatoo, while Twilio handles the WhatsApp channel.
Voice notice for key contacts
An SME wants to reach selected contacts from a saldiaMaatoo list not only in writing but by voice message. Through the Twilio connection set up by saldia, a voice send can be triggered from saldiaMaatoo. saldiaConnect passes the contact data to Twilio, which handles the call or voice message.
The connection runs through saldiaConnect. Your contacts and triggers stay in saldiaMaatoo, and saldiaConnect hands the send details over to your Twilio account, which delivers SMS, WhatsApp and voice. The saldia team sets this connection up for you.
You need saldiaMaatoo for your contacts and campaigns, plus saldiaConnect for the technical link to Twilio. saldiaMaatoo provides the recipients and triggers, while saldiaConnect builds the bridge to your Twilio account.
Via saldiaConnect, the contact and message data needed for sending is passed from saldiaMaatoo to Twilio so that SMS, WhatsApp or voice can be delivered. Which fields are transferred in detail is agreed with you by the saldia team during setup.
Twilio is an integration that the saldia team sets up for you via saldiaConnect – it's not a self-service switch in your backend. Get in touch with the saldia team, and we'll discuss your use case in saldiaMaatoo and configure the Twilio connection accordingly. Support for it comes from Switzerland and in German.
Want to extend your saldiaMaatoo campaigns with SMS, WhatsApp and voice via Twilio? Get in touch with the saldia team – we'll look at your use case and set up the connection via saldiaConnect together with you.
These saldia products work together with this integration.
Activate the integration directly in your saldia product's backend, or contact us if you need help.
