Use ChatGPT for texts, translations and customer communication directly in your saldia system.
With OpenAI ChatGPT you bring generative AI right into the place you already work: your saldia system. Via saldiaConnect, ChatGPT is connected to your business data in saldiaCore, so you can generate text, product descriptions, translations and reply drafts for customer communication straight out of your saldiaCore processes. Instead of switching between tools, you use AI in the context of your real data.
The saldia team sets the connection up for you, so you don't have to wrestle with API keys and technical details. saldia stays at the centre: saldiaCore supplies the customer, ticket and company data, while saldiaConnect provides the secure bridge to ChatGPT. The result is an AI-assisted workflow from a single source, backed by support from Switzerland in German. You keep control over how the AI is used, from drafting ticket replies to preparing multilingual content.
Faster reply drafts in ticketing
Your support team works in the ticketing module of saldiaCore and handles similar enquiries every day. With the ChatGPT connection via saldiaConnect, reply drafts can be generated straight from the ticket context, politely phrased and tailored to the case. Your staff review, adjust and send. An SME support team saves time without losing the personal touch.
Use CRM customer data for content
Your customer relationships live in the CRM of saldiaCore. Using the ChatGPT connection, you can prepare personalised text on that basis, such as draft follow-ups or multilingual customer messages. saldiaConnect makes sure the AI works with the right context from your system, so your wording stays consistent with the data you already maintain.
Enrich content from other tools via saldiaConnect
With saldiaConnect you link your saldia system to your favourite tools, and ChatGPT refines the content that flows through. Text from connected systems can be translated or rephrased automatically before it moves on. For a Swiss SME serving DE/EN/FR audiences, that means a leaner path from raw text to usable content, set up by the saldia team.
The connection runs through saldiaConnect, saldia's API and integration layer. ChatGPT is linked to your data in saldiaCore through it. The saldia team handles the setup, so you don't have to deal with the technical side yourself.
You use saldiaCore as your central business platform, where the data and content live. saldiaConnect provides the link to ChatGPT. Together they form the basis for the AI to work in the context of your real business data.
Only the content you need for a task flows through, such as the text of a ticket from saldiaCore or customer information from the CRM, so ChatGPT can produce a fitting draft. Which data flows make sense for your use case is defined together with the saldia team, who configure the connection via saldiaConnect accordingly.
This connection is set up by the saldia team, not via self-service in the backend. You contact the saldia team, describe what you want to use ChatGPT for in your saldia system, and we set up the connection via saldiaConnect for you, with support from Switzerland in German.
Would you like to connect ChatGPT with saldiaCore? Contact the saldia team and we'll set up the connection via saldiaConnect together with you, with support from Switzerland in German.
These saldia products work together with this integration.
Activate the integration directly in your saldia product's backend, or contact us if you need help.
