Cloud telephony — calls straight from the browser, integrated into your workflows.
Aircall is a cloud-based phone system that lets your team make and take calls straight from the browser, with no traditional hardware to manage. Via saldiaConnect, Aircall can be connected to saldiaCore so that inbound and outbound calls don't sit apart from everything else, but line up with the right customer, the right ticket and the right person. Your team then makes calls from the same context where your the saldiaCore platform already live.
saldia sets up the connection through saldiaConnect for you, so you never have to wrestle with unfamiliar interfaces. saldiaCore stays at the centre as your business platform: Aircall provides the telephony, while saldiaCore keeps customer records and tickets together. When questions come up, you reach Swiss-based support in German and talk to people who know your setup and your processes, instead of an anonymous call centre.
Calls land on the right customer record in saldiaCore
An existing customer calls in: instead of searching first, your team sees the contact right inside saldiaCore's CRM, along with their history. Through the Aircall connection set up via saldiaConnect, you tie the call to the matching customer record – ideal for SMEs that want every call documented and traceable.
Support calls become tickets in saldiaCore
Your support team takes a request over the phone and logs it as a ticket in saldiaCore's ticketing. Because Aircall is connected via saldiaConnect, the call stays linked to the case – nothing slips between phone and helpdesk. That keeps a Swiss SME team on top of open cases even when call volume is high.
Telephony and business data in one place
Sales and back office make calls through Aircall in the browser, while saldiaCore bundles customer data, tickets and team structure. saldiaConnect brings both worlds together so your team doesn't have to jump between separate tools. For a growing SME that means one shared source of truth instead of call notes scattered everywhere.
The connection runs through saldiaConnect and is set up for you by the saldia team. You don't have to configure an unfamiliar interface yourself – we align the Aircall connection with how you use saldiaCore.
saldiaCore is at the centre, with its the saldiaCore platform – that's where your Aircall calls can be connected. saldiaConnect is the integration layer through which this connection is established.
The point is to link calls with the right context in saldiaCore – for example the correct customer contact in the CRM or a ticket in ticketing. Which fields and flows are mapped in detail is something we define together with you when setting up via saldiaConnect.
The Aircall connection is set up by the saldia team via saldiaConnect – this isn't self-service. Just reach out to the saldia team and we'll work out together how the link to your saldiaCore should look. Support comes from Switzerland, in German.
Want to connect Aircall with saldiaCore so that calls and customer data come together? Reach out to the saldia team – we'll set up the connection via saldiaConnect and support you from Switzerland, in German.
These saldia products work together with this integration.
Activate the integration directly in your saldia product's backend, or contact us if you need help.
